We’re sure that you’ll love the Crochet Story range of products, but in the unlikely event that you’re not happy with your order, we’re here to help!
You can return your order, as long as it’s unused and in the original packaging within 14 days of receiving it. Unfortunately, we’re not able to cover the shipping cost of returns, and shipping costs are non-refundable.
Once your return request is received, we will generate a Return Mailing Label and email it to you.
We will ask you to affix this label on your return package to return back to us. This slip must be included inside the return package alongside the items.
As soon as we receive your returned product, we’ll let you know and keep you updated on the progress on your refund.
The funds will be credited to the payment method used to make the purchase and typically takes up to 3- 5 business days (depending on your financial institutions' policies).
* You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.
** Gift Vouchers/cards will not be eligible for a return.