Privacy Policy

We’re sure that you’ll love the Crochet Story range of products, but in the unlikely event that you’re not happy with your order, we’re here to help!

You can return your order, as long as it’s unused and in the original packaging within 14 days of receiving it. Unfortunately, we’re not able to cover the shipping cost of returns, and shipping costs are non-refundable.

We’d be devastated if you received a damaged or faulty good, so if this has happened, don’t hesitate to get in touch via our Contact form we’ll get a replacement shipped out to you as fast as we can.

 REFUNDS

Once your return request is received, we will generate a Return Mailing Label and email it to you. 

We will ask you to affix this label on your return package to return back to us. This slip must be included inside the return package alongside the items.

As soon as we receive your returned product, we’ll let you know and keep you updated on the progress on your refund. 

The funds will be credited to the payment method used to make the purchase and typically takes up to 3- 5 business days (depending on your financial institutions' policies).                                               

* You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.

** Gift Vouchers/cards will not be eligible for a return.

VIEW OUR PRODUCTS

See what people are saying!

I absolutely love them! They're extremely comfortable to hold, especially since I have severe arthritis and the light helps when using darker yarns even during the day. I use them lights on and off. They are my new favorite!

—Tina, Yarn Story Customer

I love these hooks! The light makes it so much easier to see your stitches, especially when using a dark color yarn. I especially love the comfort of the handles. I would not hesitate to recommend these or to buy more of them for myself.

—Marilyn, Yarn Story Customer

Beautiful bowl- absolutely love it. And so pretty, I leave out on shelves as a decorative piece when not using. Fantastic find! Highly recommended. Much better than the ceramic yarn bowls that are heavy and risk breaking.

—Nevab, Yarn Story Customer

This is such a beautiful bowl. I got the yarn bowl for my mother as a gift. She said it looks like a piece of art. The bowl is exceptionally made.

—Donna, Yarn Story Customer